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You can place an order via email by attaching a completed Customer Information Form, in case you are a completely new client and we do not have your details in our database. If we have already worked with you, it is sufficient to send an email to orders@tsaki.com or call the phone numbers provided.
All orders are processed within 48 hours. In case of any delay, one of our representatives will contact you for further clarification.
If you have any complaints about the work of our staff, you can send an email to khristova@tsaki.com or personally contact the Manager of TSAKI Ltd. – Krasimira Hristova, at the phone number: +359 888 802 374.
If you encounter such a problem, a sample of the product from the truck and a sample from the container where the AdBlue product is stored must be taken immediately. Both samples should be properly sealed in clean, opaque bottles, labeled according to the instructions, with the section "Laboratory" – "Claims Procedure" and sent to us at the address: Kostinbrod, Rosa St. 1 (for the Laboratory). When sending the samples, inform the employee you are working with at TSAKI Ltd. Meanwhile, drain the product from the AdBlue tank, thoroughly rinse the system with clean water, and refill with the product. If the problem persists, you should call a service technician from your servicing service center. Inform the service personnel that you are using a Licensed product from TSAKI Ltd. and provide them with the Analysis Certificate given to you upon product delivery. If you experience issues with warranty repair of the malfunction, you must inform the person assisting you at TSAKI Ltd.
The AdBlue product should be stored in new and clean containers made of plastic or stainless steel. It is prohibited to store it in containers previously used for fuels, antifreezes, adhesives, or other aggressive products that could damage the quality of the product. The container must be sealed to avoid possible contamination. It is recommended to store the product at a temperature between -5°C and 40°C. Do not expose it to direct sunlight.
No, there is no difference.
The product freezes at -11°C. The good news is that if the product freezes and then thaws, it DOES NOT lose its qualities and can be used without worry.
The sample must be properly sealed in a clean, opaque bottle, labeled according to the instructions with the section "Laboratory" – "Complaint Procedure" and sent to us at the address: Kostinbrod, Rosa St. 1 (for the Laboratory); When sending the sample, please provide a detailed description of your complaints by email to: lab@tsaki.com, as well as contact information for feedback. Contact person: Lyudmila Nikolova – Laboratory technician; phone: +359 887 450 957
All pumps, flow meters, and fittings must be made of stainless steel or plastic. All metal components contaminate the product and, in the long term, can cause serious problems in the SCR systems of vehicles.
YES. We do offer it. A full description of all our products, along with the certificates, can be found in the "Products" section, under "Equipment," or you can contact one of our representatives.